Happy New Year from all of us at HAI Group Online Training!

As we kick off 2026, it's a great time to set priorities and establish professional development goals for the year ahead. We have a lot to offer this month, including a new risk management course, trusted onboarding resources, and plans for expanded LIHTC training with Baker Tilly—continuing our effort to serve as a go-to hub for housing organizations nationwide.

Below, explore what's new and what can help set your team up for success this year.

🛡️ New Course: Risk Management Fundamentals

A strong risk management plan is essential for protecting people, property, and operations. Our new Risk Management Fundamentals course walks housing organizations through how to build a plan tailored to their specific needs.

This course covers:

• Core risk management principles and best practices

• How to identify and address common risks

• Resources available to both HAI Group policyholders and non-policyholders

Designed for individuals or groups, this course is a practical starting point for agencies looking to strengthen their risk strategy in 2026.

🚀 Set Your Team Up for Success

First impressions matter, especially when onboarding new employees and serving residents. To help you get started on the right foot, we’re highlighting some of the top courses that continue to support strong onboarding and customer service, which were among our most popular last year.

Recommended courses:

• New Employee Orientation

• Customer Service in Housing

Great add-ons:

• 2026 Sexual Harassment Prevention and Hostile Work Environment

• Fundamentals of Management
• General Ethics in the Workplace

These courses work well together and are ideal for onboarding new hires or refreshing expectations for existing staff.

🏘️ LIHTC Training with Baker Tilly

In case you missed it, we recently launched the first course in a new training series with Baker Tilly, a leading advisory, tax, and assurance firm.

Fundamentals of the LIHTC Program provides a clear introduction to the Low-Income Housing Tax Credit, including how the program is structured and key timelines housing professionals should understand. Additional courses in this series are planned throughout 2026 and beyond.

‼️Bonus Content‼️

The HAI Group Resource Center also features LIHTC-related insights, including:

• Breaking Down LIHTC: Self-Paced Training for Housing Professionals

• LIHTC Changes Under OBBBA: What Public Housing Agencies Need to Know

• LIHTC Transactions Paired With RAD: What PHAs and Developers Need to Know

🎓 Public Housing Certifications with Nan McKay

The start of a new year is the perfect time to establish—or revisit—professional development goals. Through our partnership with Nan McKay & Associates, we offer several self-paced certifications designed specifically for public housing professionals.

Available certifications include:

• Public Housing Management (PHM)

• NSPIRE for Public Housing

• Rent Calculation for Public Housing and HCV

These certifications allow staff to build expertise on their own schedule, without the need for travel.

💡 Train Smarter with a Subscription

An Online Training subscription offers a flexible, cost-effective way to train your team year-round. Subscribers receive:

• Unlimited access to 100+ housing-focused courses
• Exclusive discounts on certifications and compliance training
• Tools that simplify bulk purchasing and training management
• And much more, all included in one subscription price

To learn more, contact our customer success team.

As always, our customer success specialists are here to support you at every step of your learning journey. We’re excited to continue working with you in 2026.

In partnership,

The HAI Group Online Training Team
800-873-0242 ext. 651